◆ Service Tenet
    Is the industry equipment and services to the heart
◆ Service Standards
    Dedication to ensure customer satisfaction!
◆ We are committed to:
   12-month warranty
   On-site installation and commissioning, and operation and maintenance training
   24 hours a day, 7 days a week on standby
   Reply within 24 hours of the Action Plan
   Arrive within 48 hours
◆ service concept
   Profession: Professional Services, whole-hearted attention to
   Honesty: value trust, promises
   Intimate: Positive Business equipment services in your side
 
Service Process:
 
◆ Pre-installation preparations
Customer Service Clerk shall be arranged according to the service application form and print a single task.
Customer Service engineer make the appropriate tools, information and documents, such as preparatory work and pay attention to their appearance instruments, in order to provide customers with quality services. Clerks and / or application engineer contact customers in advance of water, electricity, gas, handling tools and timing to prepare matters in order to avoid a lack of resources has led unable to carry out services to ensure timely and effective service.
Customers arrive at the scene, the customer service engineers to organize the security of a reasonable unloading equipment, large product should contact the customer to obtain the corresponding shipment of equipment / tools (such as forklifts, etc.), such as customer installation of space upstairs, and should identify the manpower and facilities for handling (such as the customer can not be arranged, contact the Division I help solve).
Customer Service Engineer in advance to confirm on site assessment and the necessary resources such as water and electricity facilities, the effectiveness of instruments that do not meet performance requirements and the existence of security risks, and timely to point out that call for improvements. In principle, do not meet the above requirements, should not be installed unless the client consent in writing bearing the consequences and responsibilities.
 

◆ Installation operation training
Customer Service engineer according to the relevant installation instructions required for the proper and effective installation, commissioning and test results will be recorded.
Customer Service engineer required in strict accordance with product instructions carefully explain to the customer product operation, adjustment, maintenance, warranty policy related matters.
Customer Service engineer explain the operation of the device before placing the operator on-site to be customer-related performance tests to ensure the effectiveness of training and correct operation, to give correct guidance to completely understand and master the product operation, commissioning and maintenance essentials.
Installation and training completed after the end of customer service engineers, please assist in arranging the transfer of client work together to relevant requirements, parameters, tools, information, etc. for confirmation. And fill out the warranty card, the transfer of products, specifications and related tools.
Customer Service Engineers ensure that the professional installation services, and cleanliness at all times maintain the installation site to ensure that customer's normal production, test order
 

◆ customers pay a return visit and investigation
Customer service clerks do within a week after the completion of service, timely telephone follow customers, and complete "client a return visit to record the table," If the customer have any comments or suggestions, careful records, referred to application of Engineers to follow up.
Customer Service Clerk for customer pay a return visit from time to time, ask the use of equipment and customer comments on the instruments and equipment, and timely be recorded.
When necessary, application engineers through questionnaires and other methods to obtain customer satisfaction and product recommendations for improvement.
 

Warranty Policy
The company implemented machine free of charge for one year warranty and 1 month free of charge performance problems returned (ASIDA brand equipment), maintenance of spare parts free of charge for six months warranty (warranty agent apparatus 3 months), life-long responsible for maintaining.
However, the following causes of product failure, I will not bear the Secretary warranty obligations:
Nonself Division products;
Ultra-过了保修期;
Used without my approval the Secretary for the expansion of components, parts or software malfunctions;
Computer virus infections of the failure;
Abnormal causes (including poor power environment, move, collisions, etc.) caused by failure;
Self-demolition, repair, installation-induced failures;
Force Majeure: all earthquakes, fires and other natural disasters or other accidents caused by failure of force majeure.
 

Warranty of three types of services:

Fee-based services: warranty period has expired products or customer service duties, resulting in the maintenance fee-based services
Contract services: based on and the customer signed a contract to be implemented to maintain maintenance service contract service
Free services: the implementation of the product warranty period, maintenance services are free